Frequently asked questions
Why are the cleaning fees high for guests?
The cleaning fees that we propose are relatively standard across the properties we manage and what we have seen elsewhere. This reflects the highest quality of properties and services that guests will receive. We understand the fee could be visually undesirable, therefore some hosts prefer to absorb part of this. Ultimately, it comes down to the Total Cost for guests (Rental rates + cleaning fees) so as part of our pricing management, we will need to flex both rental rates & cleaning fees to achieve an optimal price.
What happens to the cleaning fee?
The cleaning fee will be paid by guests directly to your bank account, therefore we will invoice these together with our management fee.
Do you provide additional services such as basic food essentials?
We can provide food essentials following a discussion you, and depending on what is included this may incur additional charges. If you have any other requests, please let us know and we can agree on the arrangements accordingly.
What is included in the cleaning & housekeeping services?
We provide our professional cleaners and the cleaning products such as cleaning liquids, toilet roll and bathroom toiletries. We make your beds using Happyguest hotel quality linen and include a set of bath & hand towels per person. Additionally, we perform a check of your property, report any damages found in your home and facilitate the claiming process via Airbnb if required.
What is your pricing like?
We offer full management services from 10% of total income. This includes all the services outlined above with a remote check-in mechanism via key locks or keypads at the premise. As for personally checking-in guests at the premise, we offer a 15% rate of your total income. The additional rate covers our time at your property, a tour for your guests at check-in and our travelling costs. We do encourage you to contact us so that we can better understand your needs and recommend a pricing structure that would suit you.