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Frequently asked questions

Operation FAQ

Do you wash the linens and towels offsite?

We provide hotel-quality white bedding and towels for each booking which are perfectly washed and ironed. We use a 3rd party supplier instead of doing the washing & ironing ourselves, in order to reduce turnaround time and minimise the cost for guests and hosts.

Where do you provide your services?

We currently operate in Zones 1, Zone 2, Zone 3, Zone 4 in London. We provide our services in most London areas below. If your area is not covered, please get in touch anyway. We are expanding so we're happy to discuss your management requirements. Areas covered by Happyguest: CAMDEN: Belsize Park, Bloomsbury, Camden Town, Fitzrovia, Hampstead, Highgate, Holborn, Kentish Town, Kilburn, King's Cross, Primrose Hill, St Pancras, Swiss Cottage, West Hampstead. THE CITY: Aldgate, Blackfriars, Barbican, Liverpool Street. HACKNEY: Hackney, Hoxton, Shoreditch. ISLINGTON: Clerkenwell, Farringdon, Finsbury, Highbury, Islington, Pentonville. KENSINGTON & CHELSEA: Brompton, Chelsea, Earls Court, Holland Park, Kensington, North Kensington, Notting Hill, South Kensington, West Brompton. SOUTHWARK: Bankside, Bermondsey, Camberwell, Elephant and Castle, Rotherhithe. TOWER HAMLETS: Bethnal Green, Bow, Canary Wharf, Limehouse, Mile End, Shadwell, Spitalfields, Stepney, Tower Hill, Wapping, Whitechapel. WESTMINSTER: Aldwych, Bayswater, Belgravia, Charing Cross, China Town, Covent Garden, Knightsbridge, Maida Vale, Marylebone, Mayfair, Millbank, Paddington, Pimlico, Soho, St Jame's Park, St John's Wood, Temple. HAMMERSMITH & FULHAM: Fulham, Hammersmith, Old Oak Common, Parsons Green, Shepherd's Bush, West Kensington, White City. WANDSWORTH: Battersea, Nine Elms, Putney, Wandsworth. EALING: Acton, Ealing, West Ealing. GREENWICH: Greenwich.

Can you support back-to-back bookings?

Yes absolutely! We insist on specific times for check-in and check-out to give us sufficient time to prepare your property to the highest standard for back-to-back bookings. These times can also be changed on a case-by-case basis if we have arranged it with the guests accordingly.

Can I have my own house rules

Certainly! We will provide our house manual template for you to fill in as much detail as possible. We will communicate this to your guests electronically (i.e. email) and face-to-face at check-in.

How can I contact my guests after check-in?

We recommend that you contact your guests via the Airbnb platform so that all correspondence is tracked & recorded in the system in case of any dispute resolution with your guests or Airbnb. For the full management service, we will be able to manage guest communication for you and we can update you with any relevant developments.

Do you have support over the weekend or public holidays?

Yes are available for any support required over the weekend or public holidays and this is included as part of our full management service. If an emergency is required on the 25th - 26th December or 1st-2nd January, additional charges will apply.

How soon can you start?

As soon as you sign up with us! We encourage you to approach us early to give us more time to prepare and market your listing on the various property platforms.